Returns & Exchanges
At Big Bill, we want you to be completely satisfied with your fit, which is why we offer a hassle-free 30-day return policy for all unworn and unwashed apparel. If your new gear isn't exactly what you expected, we've made the exchange and refund process simple and transparent.
Initiate Your Request
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email and attach it to your original packaging.
Ship It Back
Drop off your package at any authorized carrier location; ensure the items are securely packed to prevent damage during transit.
Receive Your Refund
After our warehouse team inspects your return, we will process your refund or ship your exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing