Frequently Asked Questions
Everything you need to know about shopping with Big Bill.
How do I determine my correct size?
We provide a comprehensive size guide on every product page. Since Big Bill focuses on premium fits, we recommend measuring a similar garment you own and comparing it to our chart for the most accurate fit.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start your request and receive a prepaid shipping label.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally take between 7-14 business days.
Are your materials sustainably sourced?
At Big Bill, we prioritize quality and ethics. 80% of our current collection is made from organic cotton or recycled polyester, and we are working toward 100% sustainable materials by 2025.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we process orders quickly. You have a 60-minute window after placement to cancel or modify your order by contacting our support team via live chat.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and estimated delivery times will be calculated at checkout based on your specific destination.